Shipping, Delivery and Return - procedure, policy and time-line

Shipping and Delivery	Return
Shipping Rate and Delivery Time	Cooling-off Period
Shipping Method	Return Procedure
Track and Trace	Return Address
Not Home, Reschedule Delivery

Shipping Rates and Delivery Time

Ekirana now delivers in 24 European countries.

All orders before 12.00 pm on weekdays (completely submitted and paid) are shipped on the same day. Please note that this is a general practice. We may (in rare cases) ship your parcel after ordering, up to two working days, despite it is placed before 12.00 pm on working day. This is mainly due to workload on that day. However, in those case, we'll inform you by phone or email.

Definitions

Dispatch: Parcel is handed over to the the pick up service.

Delivery: Parcel is brought at your door-steps.

Box weight: Where shipping rates are based on parcel weights. Voluminous orders might require extra boxes even if the order weight is below the specified prices. In those case, you'd receive an email communication about the same.

Note: Our shipping prices have been updated per Jan 2025. Additionally, we have added a possibility of cheaper shipping rates for smaller up-to 2kg parcels.

Choose your country from the following list to find out the Shipping information in your country.

Following rates are applicable for mainlands, islands are excluded. for deliveries in Islands, please contact us.

 Back To Top

Shipping method

We use Post NL, DPD and affiliates for delivering your goods. More details shall be available in your track and trace email. Please note that we do not have personal delivery service.

Back To Top

Track and Trace

As soon as your parcels are ready for dispatch, you are sent track and trace code with tracking link for each box in your email, separately. Please check the junk folder, track and trace code emails may be delivered to your junk folder, and add our email address to your safe list. Alternately, you can also track your parcels here.

Back To Top

Not Home, Reschedule Delivery

For orders in Netherlands

If you are not home at the time of delivery, following four steps explain the next steps:
• 1. Post NL shall try to deliver your packet at your neighbour. Please note that neighbour may not be your next door neighbour, it may be some one else in the same building or some one in the same block at walking distance.


• 2. In case, your neighbour is not available or doesn't accept the parcels, the delivery person shall leave a note in your postbox including a code on this note and try to make a delivery attempt on the next day (Mon-Sat).


• 3. You can use this code by 22.00 on the day of the first delivery for rescheduling the second delivery date and time-slot in the next five working days via https://mijnpakket.postnl.nl/. Here you can also choose if you would not want your order to be delivered to your neighbours or a different delivery address.


• 4. If you are also not available to receive the packet in the second attempt, it shall be delivered to a shop or supermarket closeby and shall be menetioned on the note left behind after second failed delivery attempt. You would need to carry a Dutch ID to redeem your packet. Your order remains at Post NL for three subsequent weeks before it is returned to us.

Please note, if your order is returned to us because you did not pick it up in the above mentioned three weeks or incorrect address provided by the customer, we shall charge you the full order amount including shipping despite the order is returned to us.

For orders sent to countries other than Netherlands.

The postal service shall leave a note in your post box, how can you reschedule the delivery and/or pick up the parcel by yourself. We remain in standby, if you need assistance. Please contact us, if

Back To Top

Cooling-off period

We do our best to deliver your order satisfactorily at your place. However, if you wish to return any products, that can be done as per the Dutch regulations without providing any reason. Food product/products can be returned within 7 days of purchase and with in 14 days in case of non-food products, including items bought from the sale catalog. The return period begins from the day you receive or someone else receives it on your behalf.

We don’t accept any return after the above mentioned cooling-off period (7 days for Food products and 14 days for non-Food products).

 Back To Top

Return Procedure

In case, you are not happy with any products, we'll be happy to take them back and provide you refund in your EKirana account. Please follow the following steps to effectively process your return.

• Please notify us by sending an e-mail, mentioning your order number here within seven days of delivery.
• Properly pack the return items in a box to prevent damage during return transport and apply the required postage at your nearby Post office.
• We expect our customers to send us carefully packed return items.
• After receiving the goods in the original condition, unopened, we shall return the cost of the goods in 5 working days in to your Ekirana account. We don't bear the shipping of the return items.
• Please keep the postage receipt with you until you receive your refund, for your reference.

Items excluded from return are:

• Opened or damaged items.
• Perishable items - fresh vegetables, frozen etc.
• Perosnal hygiene items, and clothes after wearing/trying.
• Food items after 7 days of delivery and Non-Food items after 14 days of delivery.
• Items for special occasions such as festivals, after the festival is over.
• We will not accept returns of items, if insufficient postage stamp is applied.

Back To Top

Address for return:

Ras4All
Vareseweg 121-123
3047AT, Rotterdam,
The Netherlands

Back To Top