Free & fast delivery from €39.95*
Pickup available in Rotterdam
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EU-wide delivery

Shipping, Delivery & Returns

Ekirana delivers from the Netherlands to selected destinations in Europe. Shipping charges depend upon the delivery country, order value, parcel weight, and in some cases the selected carrier. Choose your country from the list below to find the shipping information applicable in your country.

Rates below are intended for mainland deliveries. Island destinations, remote areas, and unusually bulky orders may require a manual review before dispatch.

Shipping costs by destination

All orders before 12.00 pm on weekdays, completely submitted and paid, are generally shipped on the same day. In rare cases dispatch may take up to two working days depending upon the workload, and in such cases Ekirana may inform the customer by phone or email.

Shipping to the Netherlands

Free shipping over €39.95. Typical delivery: next working day after dispatch.

Orders over €39.95Free shipping
Orders from €20.00 to €39.94€5.25
Orders up to €19.99€6.25
  • Carrier usually delivers Monday to Saturday.

Shipping to Belgium

Free shipping over €45.95. Typical delivery: next working day after dispatch.

Orders over €45.95Free shipping
Orders from €25.00 to €45.94€4.99
Orders up to €24.99€6.99

Shipping to Germany

Free shipping over €39.95. Typical delivery: 2 working days after dispatch.

Orders over €39.95Free shipping
Orders from €20.00 to €39.94€5.25
Orders up to €19.99€7.25

Shipping to Austria

Typical delivery: 3 to 4 working days after dispatch.

Up to 2 kg€9.25
2 to 10 kg€10.45
10 to 18 kg€13.25
18 to 25 kg€14.95
25 to 43 kg€28.20
43 to 50 kg€29.90

Shipping to Bulgaria

Typical delivery: 4 to 5 working days after dispatch.

Orders over €49.99€18.99 per 23 kg parcel
Orders up to €49.99€20.99 per 23 kg parcel
Orders above 23 kgCharged in 23 kg multiples

Shipping to Croatia

Typical delivery: 4 to 5 working days after dispatch.

Up to 2 kg€14.95
2 to 10 kg€18.95
10 to 18 kg€21.75
18 to 25 kg€26.25
25 to 43 kg€48.00
43 to 50 kg€52.50

Shipping to the Czech Republic

Typical delivery: 3 to 5 working days after dispatch.

Up to 2 kg€9.25
2 to 18 kg€12.75
18 to 25 kg€15.25
25 to 43 kg€28.00
43 to 50 kg€30.25

Shipping to Denmark

Typical delivery: 2 to 3 working days after dispatch.

Up to 2 kg€7.40
2 to 18 kg€10.45
18 to 25 kg€14.95
25 to 43 kg€25.40
43 to 50 kg€29.90

Shipping to Egypt

Typical delivery: 6 to 8 working days after dispatch.

Base rate up to 1 kg€34.80
Each additional kg€4.90
Maximum parcel weight19 kg

Shipping to Estonia

Typical delivery: 5 working days after dispatch.

Up to 2 kg€9.85
2 to 18 kg€14.65
18 to 25 kg€19.15
25 to 43 kg€33.80
43 to 50 kg€38.30

Shipping to Finland

Typical delivery: 4 to 5 working days after dispatch.

Up to 10 kg€16.50
10 to 18 kg€19.35
18 to 25 kg€23.85
25 to 43 kg€43.20
43 to 50 kg€47.70

Shipping to France

Typical delivery: 2 to 4 working days after dispatch.

Up to 2 kg€10.15
2 to 18 kg€10.75
18 to 25 kg€15.25
25 to 43 kg€26.00
43 to 50 kg€30.50

Shipping to Greece

Typical delivery: 6 to 8 working days after dispatch.

Orders over €49.99€24.99 per 20 kg parcel
Orders up to €49.99€26.99 per 20 kg parcel
Orders above 23 kgCharged in 20 kg multiples

Shipping to Hungary

Typical delivery: 3 to 4 working days after dispatch.

Orders over €74.99€12.99 per 20 kg parcel
Orders below €75.00€14.99 per 20 kg parcel
Orders above 23 kgCharged in 20 kg multiples

Shipping to Iceland

Typical delivery: 5 to 6 working days after dispatch.

PostNL standard ground shipment

Up to 3 kg€29.90
3 to 5 kg€37.20
5 to 10 kg€47.00
10 to 19 kg€66.60
Customs declaration chargesIncluded
  • Maximum parcel weight: 19 kg.
  • PostNL delivers via Post Iceland and collection may default to a nearby post office.

Shipping to Ireland

Typical delivery: 3 to 4 working days after dispatch.

Up to 2 kg€17.50
2 to 18 kg€18.95
18 to 25 kg€23.45
25 to 43 kg€42.40
43 to 50 kg€46.50

Shipping to Italy

Typical delivery: 4 to 5 working days after dispatch.

Up to 2 kg€12.35
2 to 18 kg€16.35
18 to 20 kg€18.75
20 to 40 kg€37.50

Shipping to Latvia

Typical delivery: 4 to 5 working days after dispatch.

Up to 18 kg€12.35
18 to 25 kg€16.855
25 to 43 kg€29.20
43 to 50 kg€33.70

Shipping to Lithuania

Typical delivery: 4 to 5 working days after dispatch.

Up to 18 kg€9.25
18 to 25 kg€13.75
25 to 43 kg€23.00
43 to 50 kg€27.50

Shipping to Luxembourg

Typical delivery: 2 working days after dispatch.

Orders above €49.99€6.25 per 19 kg parcel
Orders below €49.99€8.25 per 19 kg parcel
Orders above 23 kgCharged in 19 kg multiples

Shipping to Norway

Norway is not part of the EU. Delivery times exclude customs clearance.

DHL faster service

Up to 22 kg€39.75
Outbound customs declaration feeAdded at checkout

PostNL standard ground shipment

Base rate up to 1 kg€29.75
Each additional kg€1.97
Outbound customs declaration chargesIncluded
Maximum parcel weight19 kg
  • DHL estimate: 2 to 3 working days after dispatch.
  • PostNL estimate: 6 to 8 working days after dispatch.

Shipping to Poland

Typical delivery: 3 to 4 working days after dispatch.

Up to 2 kg€8.95
2 to 18 kg€10.00
18 to 25 kg€14.25
25 to 43 kg€24.25
43 to 50 kg€29.00

Shipping to Portugal

Typical delivery: 3 to 5 working days after dispatch.

Up to 2 kg€15.95
2 to 18 kg€20.65
18 to 25 kg€25.15
25 to 43 kg€45.80
43 to 50 kg€50.30

Shipping to Romania

Romania has standard and expedited options depending on the type of order.

Standard

Up to 20 kg€12.65
20 to 40 kg€25.50
40 to 60 kg€37.95

Expedited

Orders above €49.99€26.50 per 23 kg parcel
Orders below €49.99€24.50 per 23 kg parcel
Orders above 23 kgCharged in 23 kg multiples
  • Standard estimate: 4 to 5 working days after dispatch.
  • Expedited estimate: 3 to 4 working days after dispatch.
  • Expedited shipping is recommended in the legacy content for perishables.

Shipping to Slovakia

Typical delivery: 3 to 5 working days after dispatch.

Orders above €49.99€9.99 per 22 kg parcel
Orders below €49.99€12.99 per 22 kg parcel
Orders above 23 kgCharged in 23 kg multiples

Shipping to Slovenia

Typical delivery: 3 to 5 working days after dispatch.

Orders above €59.95€13.95 per 22 kg parcel
Orders below €59.95€15.95 per 22 kg parcel
Orders above 22 kgCharged in 23 kg multiples

Shipping to Spain

Typical delivery: 3 to 5 working days after dispatch.

Up to 18 kg€16.75
18 to 25 kg€21.25
25 to 43 kg€38.00
43 to 50 kg€42.50

Shipping to Sweden

Typical delivery: 2 to 4 working days after dispatch.

Up to 18 kg€13.35
18 to 25 kg€17.85
25 to 43 kg€38.00
43 to 50 kg€42.50
  • The legacy page marked some carrier handoff details as TBD and those should be confirmed operationally.

Shipping to Switzerland

Switzerland is not part of the EU. Delivery estimates exclude customs clearance.

DHL fastest service

Up to 19 kg€36.50
19 to 25 kg€43.00
Customs declaration feeAdded at checkout

DPD balanced time and cost

Up to 19 kg€19.00
19 to 25 kg€25.00
Customs declaration feeAdded at checkout

PostNL standard ground shipment

Base rate up to 1 kg€22.10
Each additional kg€1.97
Customs declaration chargesIncluded
Maximum parcel weight19 kg
  • DHL estimate: 2 to 3 working days after dispatch.
  • DPD estimate: 4 to 6 working days after dispatch.
  • PostNL estimate: 6 to 8 working days after dispatch.

Shipping to the United Kingdom

Current legacy guidance suggests significantly longer transit times after Brexit.

Orders up to 2 kg€21.85
Orders above 2 kg€1.45 per kg
Maximum parcel weight20 kg
  • Published estimate: around 10 to 12 days after dispatch, with customs-related delay possible.

Definitions

  • Dispatch: your parcel has been handed to the delivery carrier.
  • Delivery: the carrier delivers the parcel to the delivery address.
  • Box weight: where shipping rates are based on parcel weight, voluminous orders might still require extra boxes.

Mainland rates

Published shipping rates apply to mainland addresses. For islands or remote areas, please contact Ekirana before ordering. Shipping prices were updated in January 2025, and some destinations include reduced rates for smaller parcels where applicable.

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Shipping method and dispatch

Shipping method

Ekirana uses PostNL, DPD, DHL and affiliates for delivering goods. More details become available in the track and trace email after dispatch.

Dispatch and delivery timing

Delivery estimates shown in each country card apply after dispatch and exclude the day of dispatch. For destinations with customs or multiple shipping methods, the delivery estimate is shown inside the relevant country block.

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Tracking your parcel

Carrier updates

As soon as your parcels are ready for dispatch, Ekirana sends a track and trace code with the tracking link for each box by email.

If you do not receive the email

Please check the junk folder, as track and trace emails may be delivered there, and add Ekirana's email address to your safe list. Depending on the carrier, the shipment can also be tracked directly through the carrier website.

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Not home, reschedule delivery, and customs

Missed delivery

If you are not home at the time of delivery, the carrier may try delivery to a neighbour, make another delivery attempt, or leave instructions for rescheduling delivery or collecting the parcel yourself. Please follow the note or instructions left by the carrier and contact Ekirana if you need assistance.

International customs

Destinations outside the EU may require customs declaration, may take extra time at the border, and may attract local customs duty or handling charges. Where declaration charges are included or added during checkout, that note appears in the relevant country panel.

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Prefer to pick up your order in Rotterdam?

Choose Self Pickup during checkout and select your preferred pickup date and available time slot. Ekirana prepares your order for collection for that selected slot.

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Cooling-off period, returns, and refunds

We do our best to deliver your order satisfactorily at your place. However, if you wish to return any products, this can be done according to the guidance below. The return period begins from the day you receive the order, or someone else receives it on your behalf.

Cooling-off period

  • Food products can be returned within 7 days of delivery.
  • Non-food products, including sale items, can be returned within 14 days of delivery.
  • We do not accept returns after the above cooling-off period.

Return procedure

  • Please notify Ekirana by email and mention your order number.
  • Properly pack the return items in a box to prevent damage during return transport and apply the required postage.
  • We expect return items to be sent carefully packed and in original condition.
  • After receiving the goods in original condition and unopened, the cost of the goods is refundable within 5 working days into the Ekirana account.
  • The shipping cost of return items is borne by the customer.

See the return address below before sending your parcel.

Items excluded from return

  • Opened or damaged items
  • Perishable items, including fresh vegetables and frozen products
  • Personal hygiene items, and clothes after wearing or trying
  • Food items after 7 days of delivery and non-food items after 14 days of delivery
  • Items for special occasions, such as festivals, after the festival is over

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Need help with shipping, return, or pickup?

If your destination is not listed, you need island delivery, or you need help with a shipment already in transit, please contact Ekirana.

WhatsApp
+31 85 888 7272
Return address
Ras4All
Vareseweg 121-123
3047 AT Rotterdam
The Netherlands

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