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Your online Indian Grocery Store in Germany
Indian Groceries Home Delivered to Germany
Ekirana home delivers Indian groceries regularly to Germany. Following are the key facts and questions answered for your convenience. A detailed set of frequently asked questions is available here
Is there a minimum order Quantity for ordering?
No, there is no minimum order amount or quantity requirement.
How Long does it take to get my order delivered?
We use fast courier services making a balance with cost effective shipping costs. Our experience is that parcels get delivered generally on the next day or second day after day of dispatch, depending upon the location. In some very distant hilly areas, it may take a day extra. Here's is further detailed information on order processing and delivery time.
Does the order get delivered at a pickup location or at home?
Orders are sent by reputed courier companies. First delivery attempt always happens at the shipping-address provided in the order, followed by delivery at a near by pickup point. On the track and trace page, you can choose a different delivery date, location or a nearby pickup location. We use DPD and DHL for sending the parcels. If you however a specific preference, please let us know at the time of ordering.
Can the courier company call me before delivery?
Courier services do not call on phone before delivery of an order, delivery chauffeur shall however call on the intercom or doorbell if that is available and working. Also, we recommended that you provide your local German mobile number under shipping address while ordering, as you'd receive the applicable text messages regarding the status of your parcel.
Shortly after the dispatch of your order, you'd receive an automatic email containing track and trace link. Please also check your spam folder, in case you don't see this email in your inbox. .
What happens if I'm not home at the time of delivery?
After the first attempt, parcel is delivered at a pickup location, where it remains for 7 days before it is returned back. Where applicable, you'd be able to see a detailed tracking at the tracking website of the local postal service using the parcel barcode of your order. In most of the cases, it would start with 0521.
Is there a Free-Shipping available for Germany?
Orders above 29.95€ are delivered with free shipping.
What are the shipping charges?
Orders above 29.95€ : Free Delivery, no shipping charges
Orders between 15€ and 29.94€ : Shipping- 4.99€
Orders below 14.99€ : Shipping- 6.99€
Can I pay by direct bank transfer?
Yes, you can pay by direct debit from your bank account. Once you select Bank Transfer payment method during checkout, you'd receive the bank account number, SWIFT/BIC code and the beneficiary's name in the order confirmation email.
Do you take a non-German Credit Card?
Yes, It is possible to use your Indian or non-German credit card (3D enabled) on our website. In addition, you can also use Sofort & Giropay for payment.
Can I return an item? What is the return procedure?
Yes, you can return an item with in seven days of receipt from the day of delivery. Further information is available here.
How can I contact you, if I still have questions?
You can contact us via multiple channels, Facebook, Twitter, Email or Phone (+31858887272 M-F: 9.00-5.00PM CET).
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