Your online Indian Grocery Store in Norway

Indian Groceries Home Delivered to Norway

Ekirana home delivers Indian groceries regularly to Norway. Following are the key facts and questions answered for your convenience. A detailed set of frequently asked questions is available here

Is there a minimum order Quantity for ordering?

No, there is no minimum order amount or quantity requirement. 

How Long does it take to get my order delivered?

For Norway, we offer two options for delivery- ground service with PostNL/Post Norway and with DHL. Our experience with DHL is that parcels get delivered generally on the third day after day of dispatch, depending upon the Customs clearance. Here's is further detailed information on order processing and delivery time. 

Does the order get delivered at a pickup location or at home?

In Norway, its common to have the orders delivered at a nearby pickup location (mostly the post offices) and people would pick them at their convenience. You can request home delivery on your Post-Norway tracking page. If you order with DHL, they would be delivered at your shipping address, followed by delivery at a near by pickup point.

Also, you can let us know if you would like to get your parcel delivered directly to a pickup location. We can look up in the network around your postcode and advice with the most suitable option.

Can the courier company call me before delivery?

Courier services do not call on phone before delivery of an order, delivery chauffeur shall however call on the intercom or doorbell if that is available and working. Also, we recommend that you provide your local Norway mobile number under shipping address while ordering, as you'd receive the applicable text messages regarding the status of your parcel.

Shortly after the dispatch of your order, you'd receive an automatic email containing track and trace link. Please also check your spam folder, in case you don't see this email in your inbox.

What happens if I'm not home at the time of delivery?

After the first attempt, parcel is delivered at a pickup location, where it remains for 7 days before it is returned back. Where applicable, you'd be able to see a detailed tracking at the tracking website of DHL using the parcel barcode of your order. In most of the cases, it would start with JVGL or 0521.

Is there a Free-Shipping available for Norway?

We offer very competitive shipping rates, often the cheapest in the market. However, we don't have a Free Shipping offer for Norway. 

What are the shipping charges?

Shipping Rate with DHL (faster)

• Order up to 27 kg: 36.12€
• Norway is not a part of EU. A customs declaration is required and the customs declaration fee is added during checkout.
• DHL shall home deliver.

Delivery time with DHL:

Two to Three working days (delivery from Mon- Fri), after dispatch, excluding the day of dispatch and customs clearance time.

Shipping Rate with PostNL (standard ground shipment)

• Base Rate (order weight up to 1 kg): 26,74€
• Order weight above 1kg: Base Rate + 1.97€ per kilo
• Customs Declaration Charges: included
• Maximum order weight 19 kilo

PostNL delivers by Post Norway. By default, it would deliver at a nearby Post Office. You can collect the parcel from Post Office or make a request online for home delivery (paid directly to Post Norway).

Delivery time with PostNL

Six to Eight working days (delivery from Mon- Fri), after dispatch, excluding the day of dispatch and customs clearance time at the border.

Do you want your order delivered faster? We also have added DHL Express in our carrier network, which delivers at your doorsteps in 1-2 working days. Minimum chargable order size wih DHL Epxress is 2kg.

Note:

While usually not the case, voluminous orders might require extra boxes even if the order weight is below 27 kilo. We use the maximum allowable box size in such cases, however, if the order doesn't fit in that size either, you'd receive an email communication about the same. Further information is available here.

What is the logic of 27 kg parcel, then?

There are weight and size limitations for transport of the goods in parcel, defined and set by Postal services. 

If I buy less than 27 kilo, why do I still pay the shipping for the whole parcel?

The order weight is set by Postal service. If your order is really small and that can fit in a mail-box, we can find out if there are cheaper rates. For such cases, please contact us here. 

Can I pay by direct bank transfer?

Yes, you can pay by direct debit from your bank account. Once you select Bank Transfer payment method during checkout, you'd receive the bank account number, SWIFT/BIC code and the beneficiary's name in the order confirmation email.

Do you take a non-Norwegian Credit or Debit Card?

Yes, It is possible to use your Indian or non-Norwegian credit & debit card (3D enabled) on our website. A 3D secure card is the one containing chip and mostly reads MasterCard Secure or Verified by Visa on the card. 

Do you ship perishables to Norway?

As Norway is in not in EU, customs clearance is required, which adds up to the delivery time. As a result, we don't ship perishables to Norway. However, we do ship the rest of the 1500+ items to Norway.

Can I return an item? What is the rerturn procedure?

Yes, you can return an item with in seven days of receipt from the day of delivery. Further information is available here.

How can I contact you, if I still have questions?

You can contact us via multiple channels, Facebook, Twitter, Email or Phone (+31858887272 M-F: 9.00-5.00PM CET).