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Your online Indian Grocery Store in Poland
Indian Groceries Home Delivered to Poland
Ekirana home delivers Indian groceries regularly to Poland. Following are the key facts and questions answered for your convenience. A detailed set of frequently asked questions is available here
Is there a minimum order Quantity for ordering?
No, there is no minimum order amount or quantity requirement.
How Long does it take to get my order delivered?
We use fast courier services making a balance with cost effective shipping costs. Our experience is that parcels get delivered generally on the second or the third day after day of dispatch, depending upon the location. Here's is further detailed information on order processing and delivery time.
Does the order get delivered at a pickup location or at home?
Orders are sent by reputed courier companies. First delivery attempt always happens at the shipping-address provided in the order, followed by delivery at a near by pickup point.
Can the courier company call me before delivery?
Courier services do not call on phone before delivery of an order, delivery chauffeur shall however call on the intercom or doorbell if that is available and working. Also, we recommended that you provide your local Polish mobile number under shipping address while ordering, as you'd receive the applicable text messages regarding the status of your parcel.
Shortly after the dispatch of your order, you'd receive an automatic email containing track and trace link. Please also check your spam folder, in case you don't see this email in your inbox. .
What happens if I'm not home at the time of delivery?
After the first attempt, parcel is delivered at a pickup location, where it remains for 7 days before it is returned back. Where applicable, you'd be able to see a detailed tracking at the tracking website of the local postal service Poland using the parcel barcode of your order. In most of the cases, it would start with 0521.
Is there a Free-Shipping available for Poland?
We offer very competitive shipping rates, often the cheapest in the market. However, we don't have a Free Shipping offer for Poland.
What are the shipping charges?
If you order value is above 49.99€ : 8,99€ per parcel of 27kg each
If you order value is below 49.99€ : 10,99€ per parcel of 27kg each
While usually not the case, voluminous orders might require extra boxes even if the order weight is below 27 kilo. We use the maximum allowable box size in such cases, however, if the order doesn't fit in that size either, you'd receive an email communication about the same. Further information is available here.
What is the logic of 27 kg parcel, then?
There are weight and size limitations for transport of the goods in parcel, defined and set by Postal services.
If I buy less than 27 kilo, why do I still pay the shipping for the whole parcel?
The order weight is set by Postal service. If your order is really small and that can fit in a mail-box, we can find out if there are cheaper rates. For such cases, please contact us here.
Can I pay in Polish Zloty?
All the prices are in Euro and include VAT. Your bank, credit card or PayPal shall convert the amount in to local currency, if applicable.
Can I pay by direct bank transfer?
Yes, you can pay by direct debit from your bank account. Once you select Bank Transfer payment method during checkout, you'd receive the bank account number, SWIFT/BIC code and the beneficiary's name in the order confirmation email.
Do you take a non-Polish Credit Card?
Yes, It is possible to use your Indian or non-Polish credit card (3D enabled) on our website
Can I return an item? What is the rerturn procedure?
Yes, you can return an item with in seven days of receipt from the day of delivery. Further information is available here.
How can I contact you, if I still have questions?
You can contact us via multiple channels, Facebook, Twitter, Email or Phone (+31858887272 M-F: 9.00-5.00PM CET).
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